Think you have what it takes to join our team? Interested in working in a fast-paced, fun and challenging professional environment? What about being part of a friendly, diverse and energetic team that's as passionate as you are about working hard and enjoying the journey? At Tranet, we believe in our employees not only having great jobs, but great lives.
We are a dynamic company that is already a recognized pioneer and
innovator in the small business technology market. Currently experiencing our most
intense growth period ever, we are seeking out ingenious minds like yours to
join us and take part in building, refining and promoting Tranet. If you see a place for yourself on our
team, please review the openings below and send along your resume. You could be
the new team member that Tranet's been looking for!
Current Openings
SUPPORT SPECIALIST - Tranet is seeking a customer service oriented individual to provide full-time technical assistance for our clients. This position is for an experienced computer user with a strong background in customer service in a technical support role. The ideal candidate has exemplary verbal and written communication skills and is proficient in Mac OS X, Windows XP, Windows Vista, Windows 7, Microsoft Server, and Linux; along with computer hardware and basic networking. Some evening and/or weekend is required.
- Provide excellent technical support and customer service to our customers over the phone and via e-mail support tickets.
- Utilize consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.
- Properly document and track customer issues and resolutions.
- Follow escalation procedures as required.
- Communicate with staff members regarding current/ongoing issues.
- Participate in the creation and maintenance of troubleshooting, testing procedures and documentation for technical support staff.
- Document software problem defects for review and corrective action.
- Handle miscellaneous duties and responsibilities as defined by management.
- Provide excellent technical support and customer service to our customers over the phone and via e-mail support tickets.
- Utilize consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.
- Properly document and track customer issues and resolutions.
- Follow escalation procedures as required.
- Communicate with staff members regarding current/ongoing issues.
- Participate in the creation and maintenance of troubleshooting, testing procedures and documentation for technical support staff.
- Document software problem defects for review and corrective action.
- Handle miscellaneous duties and responsibilities as defined by management.
- PHP, SQL and/or computer networking experience
- Cisco and Microsft Certifications
- 5+ Years Experience in a related technical field
Contact
Please send your resume with cover letter to
careers@tranet.com
Phone & Fax
513-459-8700
Fax: 513-459-8515
Address
Tranet Inc.
3816 Welden Dr.
Suite B
Lebanon, Ohio
45036